Last updated: October 2026
Melong (“we”, “us”, “the App”) is the mobile application published on Google Play as
Melong (Android application ID in.melong.app). It is developed and operated by
Melong, the Google Play developer account shown on our store listing. The in-app product name
may appear as MelongChat.
This Privacy Policy explains what information we collect, how we use it, and your choices when you use Melong on Android, iOS, or other supported platforms.
Application & developer identification
This policy applies only to the app and developer listed below (must match Google Play Console).
- Application name (Google Play store listing)
- Melong
- Android application ID (package name)
in.melong.app- Developer name (Google Play Console)
- Melong
- Legal entity / data controller
- Melong
- iOS bundle identifier (if applicable)
in.melong.app- Privacy contact email
- monlamtech@gmail.com
Enter the public HTTPS URL of this page in Google Play Console under App content → Privacy policy.
1) Summary — the short version
Melong is an AI chat app. When you sign in and use chat, we process account details, messages, attachments, and voice input to provide the service. We do not sell your personal information and we do not show third-party advertising in the app.
- Account data — name, email, and profile info when you sign in (for example with Google).
- Chat & uploads — messages and files you send are processed on our servers to generate replies and save history.
- No ads — we do not use your data for third-party advertising.
- No data brokerage — we do not sell personal information to data brokers.
2) App permissions — what we access and why
The app may request access to device features so you can chat, attach media, and use voice:
- Microphone — voice messages, dictation, and voice conversation. Audio is sent to our service for transcription and responses when you use those features.
- Camera — take photos to attach to messages. Images are uploaded when you choose to send them.
- Photos / media library — select images or files to attach. Content is uploaded only when you attach it to a message.
- Network access — sign in, sync conversations, stream AI replies, and upload attachments.
You can revoke permissions in device settings; some features may stop working.
2a) Android permissions (typical declarations)
The Android app uses permissions only for the features above. Common declarations include:
INTERNET— connect to our API for sign-in, chat, and uploads.RECORD_AUDIO— capture speech for dictation and voice chat.CAMERA— capture photos for attachments.-
READ_MEDIA_IMAGES/READ_EXTERNAL_STORAGE(device-dependent) — pick photos and documents you choose to attach.
Exact permissions depend on your Android version and the features you use. They are not used for ads or cross-app tracking.
3) Data collection and processing
Account and profile
When you sign in (for example with Google Sign-In on Android), we receive and store:
- Name or display name, email address, username, and user ID
- Profile picture URL, if provided
- Optional profile fields you provide (for example age range during onboarding)
Chat and usage
- Messages you send and AI responses
- Conversation titles, settings, and metadata (timestamps, model selection, pins)
- Message feedback (like or dislike), if you use it
Chat content is processed on our servers. Depending on your message, we may search your uploaded documents or public web sources to answer you.
Files and audio
- Documents and images (PDF, DOCX, TXT, JPG, PNG, WebP, and similar)
- Audio you attach or record (MP3, WAV, M4A, WebM, and similar)
On your device
- Sign-in tokens in secure storage
- Language preference (for example English or Tibetan)
4) How we use information
- Provide authentication, chat, attachments, voice transcription, and voice conversation
- Sync conversations when you are signed in
- Protect against abuse and secure the service
- Respond to support and privacy requests
- Comply with law and improve reliability of the service
5) Third‑party services
We use infrastructure and service providers to host the app backend, store uploads, and run AI and speech processing. They access data only to perform services for us under confidentiality obligations.
Google Sign-In (Android): Google processes sign-in under Google’s Privacy Policy. We receive limited profile information to create your Melong account.
Sign in with Apple (iOS, if available): Apple processes sign-in under Apple’s privacy terms; we receive limited account information to provide the service.
Chat replies may link to external websites; their privacy practices are their own.
6) Data retention & deletion
We retain account and chat data while your account is active and as needed to provide the service. Contact us to request deletion of your account and associated server data.
Sign-in tokens on your device are cleared when you sign out or uninstall the app. Local preferences are removed when you clear app storage or uninstall.
7) Children’s privacy
Melong is not directed to children under 13 (or the minimum age in your country). We do not knowingly collect personal information from children. Contact us if you believe a child has provided personal data.
8) Your rights (EEA/UK, California, and similar)
Depending on where you live, you may have rights to access, correct, delete, restrict, or object to processing, and to data portability. You can review account details in app settings, sign out, revoke permissions, or email us. We respond within a reasonable time as required by law.
Where applicable, we rely on contract, legitimate interests, consent (device permissions), and legal obligation.
9) Security
We use technical and organizational measures including HTTPS for network traffic and secure on-device storage for tokens. No system is perfectly secure; we cannot guarantee absolute security.
10) Google Play Data safety (summary)
Align your Play Console Data safety form with this summary:
| Category | Examples in Melong | Purpose |
|---|---|---|
| Personal info | Name, email, user ID, profile photo | Account and support |
| Messages / user content | Chat, attachments, voice you submit | AI chat features |
| Photos, audio, files | Images, recordings, documents you attach | Attachments and understanding |
| App activity | Conversation metadata, message feedback | Operate the service |
Data is encrypted in transit. We do not sell personal information or use it for third-party advertising.
11) International transfers
We and our providers may process information in countries other than yours. Where required, we use appropriate safeguards for cross-border transfers.
12) Changes to this policy
We may update this policy for new features or legal requirements. We will change the “Last updated” date on this page. Material changes may be communicated in the app or as required by law.
13) Contact
For privacy questions or requests about Melong (in.melong.app), developer
Melong:
Email: monlamtech@gmail.com